It’s a bit chilly outside, so I want to know… have you turned your heating on yet?

I did and was met with a few gurgles, a hissing noise, then silence.
Complete silence from the boiler and absolutely no heat whatsoever.
Luckily, I have boiler cover with a well-known supplier and here is where the fun started.

I’m on hold, after being greeted by a jolly voice thanking me for calling and reassuring me someone will answer my call shortly as my call is very important.  It’s obviously not that important, as 20 minutes later I’m still waiting.  I can now sing the hold music off by heart, I know what the jolly voice is going to say and when she is going to say it, but . . .  I’ve gone passed the point of hanging up!

You’ve all been there!

You should have hung up after five minutes, but you didn’t!

Here you are, 20 minutes in and you have reached the stage where there is no going back!

Now, it doesn’t matter if you have to wait three hours, there is no way you can take that phone away from your ear!

Some 40 minutes later, a voice, a real voice, thanking me for waiting.
In the excitement, I dropped my phone and cut them off.  We’ve now been five days with no heating . . .